How do I put on Compression Socks?

A video demonstrating how to do this is coming soon! In short, you can pull them up just like regular socks or stockings. Make sure they are taut; they are supposed to provide compression to your legs, but it should not be painful or numbing. If you have trouble pulling them up, try using a stocking donner to help.

How do I put on Diabetic Shoes?

Put them on just like regular shoes! The advantage to diabetic shoes is that they look and act typically, yet provide extra comfort and support to your entire foot. They should fit well since they are ordered specifically to fit your foot length and width. They should be slightly snug, and should hold your foot well. If they are squeezing or stabbing your foot, then you should stop wearing the shoes immediately and contact us via our office number, 215-568-3550.

My compression socks are too hard to put on, even with a stocking donner. What can I do?

If this is the case, then you may be a good candidate for custom compression socks with medical zippers. This is essentially the same product, except it is tailored precisely to your legs, and contains a zipper down the side, so that you can easily pull them up. Most patients are able to use these without issue. If there remains a problem, then reach out to us and we can try to make special arrangements.

What colors can I get for compression socks?

Black, Beige, Khaki, or White are available for most sizes and compressions. For certain socks, colors like brown and gray become options. If you get custom stockings, the color palette expands; for more information, give us a call!

My feet are too large or too small to fit comfortably into a normal shoe. What can I do?

In most cases, a diabetic shoe will fit better than a normal shoe, and will come available in more sizes and widths. For the small number of patients who cannot fit into an off-the-shelf diabetic shoe, we can instead provide custom shoes, which are tailored precisely to your every dimension, and are guaranteed to fit 99.9%+ of people. They take longer and cost more, but result is typically better.

My doctor ordered me a back brace. What are those like?

There are many types of back braces, but the one most commonly prescribed by physicians are lumbar sacral orthoses (LSO) braces. These are fairly short braces providing support to your lower back and lumbar areas. They are flexible and supportive, and are easy to strap off and on. These braces are especially good for those with chronic back ailments, or for those who recently suffered a relevant injury to the back during a fall, car accident, etc.

I ordered a walker, hospital bed, rollator, or wheelchair and the unit is not working properly. What should I do?

Luckily, Puretho Medical receives very few complaints along these lines. If you feel that your equipment is not working properly upon delivery, please give us a call and we will be sure to work out a solution. We should be able to repair or replace the item, depending on what the issue is.

I ordered a hospital bed or wheelchair, and I need it delivered immediately! Can you do that?

Puretho Medical has built up a great reputation through providing quick and timely service to patients who need such expedited service. It is often difficult to make a same-day appointment unless the situation is absolutely dire, but we can often make next-day time slots available to those with extreme need for their medical equipment. Please call ASAP so we have as much notice as possible in setting up a next-day or same-day appointment.

I have a “traditional” job that runs 9-5pm from Mondays to Fridays. Can I schedule an appointment in the evening or on a weekend?

This will depend on a case-by-case basis. We do not typically offer weekend appointments unless there is an emergency-type need for a particular piece of equipment. Evening appointments are a similar affair.

In many cases, we are able to meet the patient directly at their work, perhaps during a lunch break. The appointments, as outlined below, should only take 15 minutes and are largely unobtrusive. If this is impossible, then we can make alternative arrangements over the phone.

How long will my appointment take?

This depends on the purpose of the appointment.

For diabetic shoes, the first appointment should take about 20 minutes, and the second appointment should take about 10.

For custom stockings, the first appointment should take about 15 minutes, and the second should take closer to 10.

For regular stockings, the first and only appointment should take 10-15 minutes.

For off-the-shelf back braces, the first and only appointment should take 15 minutes.

For EMS or TNS Units, the first and only appointment should take 10 minutes.

For custom shoes and bracing, the first appointment should take 35 minutes, and the second appointment should take 15 minutes. Follow-up appointments may be scheduled depending on the complexity of the case.

For other questions related to appointment length, please give us a call at 215-568-3550.